Last Updated: 29 July 2026

Welcome to Smart Start (“Smart Start”, “we”, “us” or “our”).

These Terms and Conditions govern your use of the Smart Start website and the purchase of products, bundles, hampers and promotional packages from our online store.

By using our website or placing an order, you agree to these Terms and Conditions.

1. About Smart Start

Smart Start sells products through its online store, including household products, personal-care products, baby-care products, hygiene products, stationery, school-related products, bundles, hampers and other products made available on the website.

Product availability may change from time to time.

2. Website Use

You agree to use this website lawfully and not to:

Use the website for fraudulent purposes;

Attempt to gain unauthorised access to the website or another customer's account;

Interfere with the website or its security;

Submit false or misleading information;

Copy, reproduce or misuse website content without permission.

Smart Start may suspend or restrict access where we reasonably believe the website is being misused.

3. Product Information

We aim to ensure that product descriptions, images, prices and information displayed on the website are accurate.

Product colours may appear differently on different screens. Product packaging, labels and designs may also change from time to time.

Product images may be for illustrative purposes where clearly stated.

Nothing in these Terms removes rights that consumers have under applicable South African law.

4. Bundles, Hampers and Promotional Packages

Smart Start may offer product bundles, hampers, bulk packages, promotional packages and other special combinations of products.

The products, quantities and brands included in each bundle or hamper will be stated in the relevant product description or advertisement.

Where a specific product or brand included in a bundle or hamper is out of stock, Smart Start may replace it with another product or brand of equal or comparable value, quality and purpose.

Any planned substitution will be clearly stated on the relevant bundle or hamper advertisement before the customer places an order.

The exact products and brands included in bundles and hampers may therefore vary where a stated substitution applies. Customers should carefully review the relevant bundle or hamper advertisement before placing an order.

5. Prices

All prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.

Prices may change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to obvious pricing errors or circumstances permitted by law.

6. Placing an Order

When you place an order, you select the products you wish to purchase, provide the required information, select a payment and delivery method, review your order and submit it for processing.

An order is subject to product availability and successful payment.

An order confirmation may be sent to you by email, SMS, WhatsApp or another available communication method.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, Smart Start may contact the customer regarding available options.

Where an order cannot be fulfilled, Smart Start may provide an appropriate remedy in accordance with applicable law.

8. Payment

Payment must be made using the payment methods made available on the website.

Smart Start may use third-party payment providers to process payments.

We may cancel or place an order on hold where:

Payment is unsuccessful;

Fraud or suspicious activity is suspected;

A product is unavailable;

There is an obvious pricing error; or

There is a technical error affecting the order.

Where payment has been received for an order that cannot be fulfilled, an appropriate refund will be processed in accordance with applicable law.

9. Delivery and Delivery Fees

Delivery fees are not included in the price of products, bundles, hampers or promotional packages unless expressly stated otherwise.

Customers are responsible for paying all applicable delivery and courier fees in addition to the cost of the products purchased.

The applicable delivery fee may depend on factors including:

The customer's delivery address;

The delivery area;

The size and weight of the order;

The number of parcels; and

The delivery method or courier service selected.

The applicable delivery fee will be displayed or communicated to the customer during the ordering process or before the order is processed.

Orders will only be dispatched once the full product cost and applicable delivery fee have been paid.

Delivery times may be affected by:

Courier delays;

Public holidays;

Weather;

Incorrect or incomplete customer information; or

Events outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Additional delivery charges may apply where incorrect or incomplete delivery information provided by the customer results in a failed delivery, returned parcel or additional delivery attempt.

Smart Start is not responsible for delays caused by independent courier or delivery service providers, subject to applicable South African law.

10. Returns, Refunds and Defective Products

Our Returns and Refunds Policy forms part of these Terms and Conditions.

Nothing in our Returns and Refunds Policy limits rights that cannot lawfully be excluded under applicable South African law.

Customers should review the Returns and Refunds Policy before placing an order.

11. Hygiene and Sealed Products

Certain baby-care, personal-care and hygiene products may not be eligible for return after being opened, used or unsealed, where the law permits such restriction.

This does not remove a customer's legal rights relating to defective, unsafe, incorrect or non-compliant products.

12. Intellectual Property

All content on the website, including:

Logos;

Brand names;

Text;

Images;

Graphics;

Product descriptions;

Website design; and

Original marketing material,

belongs to Smart Start, its licensors or relevant third parties.

You may not reproduce, copy, modify, distribute or commercially exploit website content without written permission.

13. Third-Party Services

The website may use third-party services such as payment processors, courier companies, hosting providers and technology providers.

Third-party services may have their own terms and privacy policies.

Smart Start is not responsible for the independent terms, policies or actions of third-party service providers, subject to applicable law.

14. Limitation of Liability

To the extent permitted by law, Smart Start will not be liable for losses caused by events beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

15. Website Availability

We aim to keep the website available and functioning, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our control.

16. Privacy

Your use of the website is also governed by our Privacy Policy.

17. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on the website.

18. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

19. Contact Us

Smart Start

Email: info@smartstartbis.co.za

Website: www.smartstartbis.co.za

Telephone/WhatsApp Customer Care: +27 61 284 7572