Smart Start (“Smart Start”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, purchase individual products, bundles or hampers, contact us or use our services.
This policy is intended to comply with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable.
1. Personal Information We Collect
We may collect information such as:
- Your name and surname;
- Contact details, including telephone number, email address and delivery address;
- Billing and order information;
- Information about products, bundles or hampers that you purchase;
- Account login information;
- Information you provide when contacting customer support;
- Information provided when requesting a return, refund, exchange or replacement;
- Website usage information, including cookies and technical information;
- Information necessary to process payments and prevent fraud.
We only collect personal information that is reasonably necessary for legitimate business purposes.
2. How We Use Your Information
We may use your personal information to:
- Create and manage your customer account;
- Process and deliver your orders;
- Process orders for individual products, bundles and hampers;
- Arrange delivery through courier and delivery service providers;
- Process payments and refunds;
- Process returns, exchanges and replacements;
- Communicate with you about your order;
- Provide customer support;
- Respond to enquiries, complaints and requests;
- Manage your customer account;
- Improve our website, products, bundles, hampers and services;
- Prevent fraud, abuse and unlawful activity;
- Comply with legal and regulatory obligations;
- Maintain business and transaction records;
- Send marketing communications where legally permitted and where applicable consent or another lawful basis exists.
You may unsubscribe from marketing communications at any time.
3. Sharing Your Information
We do not sell your personal information.
We may share relevant personal information with trusted service providers where reasonably necessary to operate our business, including:
- Payment service providers;
- Courier and delivery companies;
- Website hosting providers;
- Technology and software providers;
- Customer communication service providers;
- Professional advisers;
- Fraud-prevention and security service providers.
For example, where you place an order, we may need to provide relevant delivery information to a courier or delivery service provider so that your order can be delivered.
We may also disclose personal information where required or permitted by law.
Third-party service providers may process personal information in accordance with their own privacy policies and applicable legal obligations.
4. Payment Information
Payments may be processed through third-party payment service providers.
Smart Start does not intentionally store complete bank-card details on its own systems unless expressly stated and lawfully permitted.
Payment service providers may collect and process payment information in accordance with their own privacy policies and security procedures.
5. Cookies
Our website may use cookies and similar technologies to:
- Operate essential website functions;
- Remember preferences;
- Understand website usage;
- Improve website performance;
- Improve customer experience; and
- Support marketing and advertising activities where applicable and legally permitted.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss;
- Damage;
- Unauthorised access;
- Unauthorised disclosure;
- Unlawful processing;
- Unauthorised alteration; and
- Unauthorised destruction.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
7. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to:
- Provide our products and services;
- Process and manage orders;
- Process returns, refunds and exchanges;
- Resolve disputes and complaints;
- Maintain business and transaction records;
- Comply with legal and regulatory obligations; or
- Protect our legitimate business interests.
When personal information is no longer required, it may be securely deleted, destroyed or de-identified where appropriate.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or outdated information;
- Request deletion where legally permitted;
- Object to certain processing;
- Withdraw consent where processing is based on consent; and
- Object to direct marketing communications.
Requests should be sent to our official email address listed in the Contact Us section below.
9. Children's Information
Our website is not intentionally directed at children who are unable to lawfully provide consent to the processing of their personal information.
Where a parent or legal guardian believes that personal information relating to a child has been provided unlawfully, they may contact us using the contact details below.
10. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, courier services or other external services.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of third-party websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date.
12. Contact Us
Smart Start
Email: info@smartstartbis.co.za
Website: www.smartstartbis.co.za
Telephone/WhatsApp Customer Care: +27 61 284 7572
Information Officer / Privacy Contact:
For privacy-related questions, requests or concerns, please contact us at:
